Disruption’s Tragic Flaw

It seems to me that despite all the disruption rhetoric, these Uber practices suggest more continuity than change. They import the old logic of the neoliberal paradigm that explicitly disavows any unique allegiance to people and places.  They also replay  an even earlier Fordist logic that treats people as interchangeable parts in a universe of standardization and anonymity. The failures of institutionalization on the employment side also violate end consumer interests.  These are two sides of the same coin. In consumer -facing service businesses we know all too well that employees who are exploited, insecure, and stressed do not easily operate in the best interests of their end consumers, as their motivations and incentives tend toward exerting the least possible effort.

http://www.faz.net/aktuell/feuilleton/debatten/the-digital-debate/shoshana-zuboff-on-the-sharing-economy-13500770.html?printPagedArticle=true#pageIndex_2

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