A business can’t get angry when they set the rules to screw the customers, and the customers find ways to screw them right back.
Ever since the Skiplagged lawsuit, a new perception has grown that it might be airlines, and not Hobbyists, that are in over their heads. If true, it’s a development that wouldn’t lack for poetic justice, says Tim Wu, a professor at Columbia Law School and a frequent writer on airline policy. Before deregulation, the price for a given seat remained fixed. But today, says Wu, the range of prices that customers might get charged for the very same seat is spectacularly wide. “They made a normal activity suddenly like going to a casino,” he says. “A lot of people get shafted. But it also creates an opportunity for people who can break the system and live like Schlappig. They’re chasing around these people who are trying to game a system that they themselves set up.”